Frequently Asked Questions
2. How do I receive my ETA permit?
3. What happens if I don’t have one?
4. How long does it take to obtain approval?
5. What happens if my ETA permit is refused?
6. How long is an ETA permit valid for?
7. Do I need a new ETA permit if I get a new passport?
8. Can I apply for someone else?
9. Can I travel before receiving approval?
10. What if I made a mistake on my application?
11. What if my passport has less than 6 months’ validity?12. Is my personal information secure?
13. Does an ETA permit guarantee entry?
1. What is an ETA permit
They are digital travel authorisations linked electronically to your passport.
Many countries have introduced ETA systems for travellers from visa-exempt countries—that is, countries whose citizens do not normally need a visa to visit.
If you are from a country that requires a visa for your destination, you must apply for a visa through the appropriate embassy or consulate. In these cases, an ETA permit is not required.
2. How do I receive my ETA permit?
ETA permits are not visas.
They are digital travel authorisations linked electronically to your passport.
Many countries have introduced ETA systems for travellers from visa-exempt countries—that is, countries whose citizens do not normally need a visa to visit.
If you are from a country that requires a visa for your destination, you must apply for a visa through the appropriate embassy or consulate. In these cases, an ETA permit is not required.
3. What happens if I don't have an ETA permit when required?
Airlines may check that you have a valid ETA permit before boarding; however, it remains your responsibility to obtain one.
Travelling without a required ETA can lead to delays or issues at the port of entry. As an additional security requirement, failure to hold a valid permit may result in penalties, including fines or possible refusal of entry, depending on the country.
4. How long does approval take?
Most applications are approved within a few hours; however, processing can take up to 72 hours in some cases.
You will receive your approval by email. Please check your spam or junk folder if it does not appear in your inbox.
In rare instances, additional information may be requested, which can extend the processing time.
5. What happens if my ETA permit is refused?
If your ETA permit is refused, you will not be able to travel under the ETA system.
A refusal does not always mean you are permanently barred from travelling. In most cases, you may still be able to apply for a standard visa through the relevant embassy or consulate.
Depending on the reason for refusal, you may also have the option to submit a new application (ensuring all details are correct) or provide additional information if requested.
If you already have travel plans, it is important to resolve the issue before departure, as airlines and immigration authorities may deny boarding or entry without valid authorisation.
6. How long is my ETA permit valid for?
Most ETA permits are valid for a set period (e.g. 1–2 years) or until your passport expires, whichever comes first. You may be able to travel multiple times during this period, depending on the country.
7. Do I need a new ETA permit if I get a new passport?
Yes. Your ETA is linked to your passport. If you receive a new passport, you must apply for a new ETA.
8. Can I apply for someone else?
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9. Can I travel before receiving approval
No. You should wait until your ETA permit has been approved before travelling. Airlines or immigration authorities may deny boarding or entry if you do not have a valid permit.
10. What if I made a mistake on my application?
If you notice an error, you may need to submit a new application. Incorrect or inconsistent information can lead to delays or refusal, so it is important to ensure all details are accurate before submission.
11. What if my passport has less than 6 months’ validity?
Many countries require your passport to be valid for at least 6 months beyond your intended date of travel. If your passport has less validity, you may be denied boarding or entry. It is recommended to renew your passport before applying.
12. Is my personal information secure?
Yes. Your personal information is handled securely in accordance with internationally recognised GDPR standards and is used only for the purpose of processing your application, in line with applicable data protection regulations.
13. Does an ETA permit guarantee entry?
No. An approved ETA permit allows you to travel to your destination, but final entry is always at the discretion of the immigration officer at the border.
14. How many times can I travel with an ETA permit?
Most ETA permits allow multiple entries within their validity period. However, the length of each stay may be limited depending on the country’s immigration rules.
15. What happens if I overstay?
Overstaying can result in penalties such as fines, future travel restrictions, or refusal of entry on future visits. It is important to leave the country before your permitted stay expires.